Urgent mailbox help

[Procoworking-Sistemas]

Good afternoon, I hope you are all well!

I would like to ask for help with my Uvdesk, in the email and mailbox section.

I use the version: Version v1.1.7; Core Version v1.1.6

I managed to configure the email and swiftmail settings, but I can't configure the mailbox, even following the documentation step by step, the emails received do not arrive in my uvdesk mailbox.

I need the emails sent to my email to arrive in this inbox, I will use uvdesk to control emails, since the emails are converted into tickets.

Could you help me with this configuration?

This was the documentation I followed: https://docs.uvdesk.com/uvdemo/settings/mailbox.html

[papnoisanjeev]

@Procoworking-Sistemas

Please let us know what steps you have already done and issue you are facing while converting emails into ticket.