Message send from WhatsApp to frappe whatsapp is not rendering in the chat UI

[Abilash-Ravichandran]

Issue:

I am trying to integrate frappe_whatsapp with Frappe CRM, which I have running on Windows using Docker. When I send a message from Frappe CRM to WhatsApp, the message is sent successfully and displayed in the UI. However, when a user sends a message to the Frappe-integrated WhatsApp number, I only receive a notification about the message, but it is not displayed in the chat interface.

Additional observations:

• The message sent from Frappe CRM to WhatsApp is received successfully in WhatsApp.
• When a message is sent from a mobile phone to the Frappe-integrated WhatsApp number, I observe the following log in the console:

Error:

2024-11-20 12:17:03 06:47:03 web.1      | Traceback (most recent call last):
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe/frappe/app.py", line 118, in application
2024-11-20 12:17:03 06:47:03 web.1      |     response = frappe.api.handle(request)
2024-11-20 12:17:03 06:47:03 web.1      |                ^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe/frappe/api/__init__.py", line 49, in handle
2024-11-20 12:17:03 06:47:03 web.1      |     data = endpoint(**arguments)
2024-11-20 12:17:03 06:47:03 web.1      |            ^^^^^^^^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe/frappe/api/v1.py", line 36, in handle_rpc_call
2024-11-20 12:17:03 06:47:03 web.1      |     return frappe.handler.handle()
2024-11-20 12:17:03 06:47:03 web.1      |            ^^^^^^^^^^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe/frappe/handler.py", line 49, in handle
2024-11-20 12:17:03 06:47:03 web.1      |     data = execute_cmd(cmd)
2024-11-20 12:17:03 06:47:03 web.1      |            ^^^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe/frappe/handler.py", line 85, in execute_cmd
2024-11-20 12:17:03 06:47:03 web.1      |     return frappe.call(method, **frappe.form_dict)
2024-11-20 12:17:03 06:47:03 web.1      |            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe/frappe/__init__.py", line 1807, in call
2024-11-20 12:17:03 06:47:03 web.1      |     return fn(*args, **newargs)
2024-11-20 12:17:03 06:47:03 web.1      |            ^^^^^^^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe/frappe/utils/typing_validations.py", line 32, in wrapper
2024-11-20 12:17:03 06:47:03 web.1      |     return func(*args, **kwargs)
2024-11-20 12:17:03 06:47:03 web.1      |            ^^^^^^^^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe_whatsapp/frappe_whatsapp/utils/webhook.py", line 15, in webhook
2024-11-20 12:17:03 06:47:03 web.1      |     return post()
2024-11-20 12:17:03 06:47:03 web.1      |            ^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      |   File "apps/frappe_whatsapp/frappe_whatsapp/utils/webhook.py", line 149, in post
2024-11-20 12:17:03 06:47:03 web.1      |     "message": message[message_type].get(message_type),
2024-11-20 12:17:03 06:47:03 web.1      |                ~~~~~~~^^^^^^^^^^^^^^
2024-11-20 12:17:03 06:47:03 web.1      | KeyError: 'unsupported'
2024-11-20 12:17:03 06:47:03 web.1      | 
2024-11-20 12:17:03 06:47:03 web.1      | 172.18.0.1 - - [20/Nov/2024 06:47:03] "POST /api/method/frappe_whatsapp.utils.webhook.webhook HTTP/1.1" 500 -```

[moizsami]

Even I am facing the same issue, is there any solution for this ?

[mateusrodbr]

Even I am facing the same issue, is there any solution for this ?

Same here

[jligabitie]

Same here,

I have installed frappe_WhatsApp and Frappe_CRM. I can send and receive message message from ERPNEXT, I can see the notifications in the CRM UI, but there are not WhatsApp message in the UI.
Can anyone help?

[steven-tib]

I had a similar issue, at some point it was due to an attempt to concatenate first_name and last_name but last_name was empty so it returned a None_type error.

Another failing attempt to display messages was linked to having multiple test leads with the same phone number. The assignation of message might have been confused between the leads and after making sure there was only one lead with that phone number and deleting some previous test messages, it then worked again.

It feels quite unstable at the moment, hopefully this can be made more reliable in the near future.

[github-actions]

Stale issue message

[innovatrontechnologies]

same here,

I tried what Steven had mentioned, but this is still not working.

Was anyone else able to resolve this?

[muqeetmughal]

i have fixed the issue by removing duplicate lead with same name